Important Notice Regarding Text Messaging Data
Ryan Heagney does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
Personal Information
- Name
- Email address
- Phone number
- Physical address
- Payment information when you make a purchase or request a service
- Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information
- IP address
- Browser type
- Device information
- Website usage patterns and analytics
- Cookies and similar tracking technologies
Customer Communication
- Records of inquiries and service requests
- Appointment details and preferences
- Service history and feedback
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our services
- Process transactions and payments
- Communicate with you about inquiries, appointments, service updates, and promotions
- Enhance website functionality and user experience
- Ensure security and prevent fraud
- Maintain records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support communications, and important updates.
Opt-In & Consent
- You will only receive messages if you have explicitly opted in
- We maintain timestamped records of all opt-in actions
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state laws
Opt-Out Instructions
- You may cancel SMS notifications at any time by replying "STOP"
- We also recognize UNSUBSCRIBE, CANCEL, END, and QUIT
- You will receive a final confirmation message
- No further messages will be sent unless you re-opt in
- Opt-out requests are processed within 24 hours
Message Frequency & Content
- Message frequency varies depending on your interaction with our services
- Messages will be directly related to services you have requested
- Promotional messages are only sent if you have provided explicit consent
Help & Support
Carrier Information
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services (such as messaging platforms or customer service providers) is permitted strictly for operational purposes.
All other use categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties beyond what is necessary to deliver the messaging services you have requested.
We implement strict data protection measures to safeguard SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
We may share information with:
Service Providers
- Third-party vendors who assist in our operations (e.g., payment processors, scheduling systems, messaging platforms)
- SMS aggregators solely for delivering messages you have consented to receive
- All service providers are contractually obligated to maintain confidentiality and security
Legal Compliance
- If required by law, regulation, legal process, or to protect our rights
- In response to valid law enforcement requests or court orders
Business Transfers
- In the event of a merger, acquisition, or sale of assets
- In such cases, your data remains protected under this Privacy Policy
All the above categories exclude text messaging originator opt-in data and consent, except where necessary to provide the SMS services you have requested.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication procedures
- Routine security assessments and updates
- Employee training on data protection practices
- Breach notification procedures in accordance with applicable laws
- Secure backup and disaster recovery systems
While we take commercially reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Analyze site traffic and user behavior
- Remember user preferences
- Improve website functionality and experience
- Measure service effectiveness
You may control cookie settings through your browser. Disabling cookies may limit certain features of our website.
7. Your Rights & Choices
You have the right to:
- Access, update, or request deletion of your personal information
- Opt out of marketing emails by clicking "unsubscribe"
- Opt out of SMS messages by replying "STOP"
- Withdraw consent for future communications at any time
- Request information about how your data is processed
To exercise these rights, contact us using the information in Section 10.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. This Privacy Policy applies only to information collected by Ryan Heagney.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date listed at the top of the page.